These Terms and Conditions apply to all orders placed with Florist Kensal Green via our e-commerce website for flower delivery within Kensal Green and the surrounding areas. Please review these terms carefully before making a purchase, as they set out your rights and obligations as a customer, and our commitments as a service provider. By accessing our website or placing an order, you accept these Terms and Conditions in full.
1.1 Product Selection and Availability
Florist Kensal Green offers a curated range of fresh flowers and related products for delivery across Kensal Green and nearby localities. Each product displayed on our site is presented as an invitation to treat. While we strive to ensure all items remain available, flowers are subject to seasonal variation. On rare occasions, particular blooms or arrangements may not be available. In such cases, we reserve the right to substitute with similar flowers and products of equivalent value and style, always maintaining our high standards of quality.
1.2 Placing an Order
To place an order, simply add your chosen flowers and any optional gifts to your cart, complete the online checkout form, and provide accurate recipient and delivery details. Review your chosen delivery date and personal messages carefully before finalising your order. Upon successful order placement, you will receive an automated confirmation email detailing your purchase, delivery address, and expected date. This does not represent acceptance of your order but acknowledges our receipt of your instructions.
1.3 Acceptance and Fulfilment
All orders placed with Florist Kensal Green are subject to acceptance and stock availability. We reserve the right to decline or cancel orders for reasons including but not limited to location restrictions, unavailability of flowers, or suspected fraudulent activity. Upon acceptance, we will prepare and dispatch your order for delivery on the date selected or as soon as reasonably possible. Deliveries are made in accordance with the time slots and areas detailed on our website. Delivery may be fulfilled either by our team or by carefully selected local partners.
2.1 Payment Methods
We accept a variety of secure payment methods, including most major credit and debit cards via our online checkout. The full purchase price, including any applicable delivery fees or add-ons, must be paid at the point of ordering. Prices are shown in pounds sterling (GBP) and are inclusive of VAT where applicable.
2.2 Security and Data Privacy
Florist Kensal Green uses trusted third-party payment processors to ensure that your financial data remains safe and private. We do not store your card information, and all payment transactions are processed securely in accordance with industry standards.
2.3 Price Changes and Errors
While the utmost care is taken to ensure accuracy in pricing and product descriptions, errors may occasionally occur. If we discover an error in your order or a discrepancy in pricing after your order is placed, we will contact you for your instructions before processing your order, or if necessary, cancel and refund the transaction in full.
3.1 Cancelling an Order
If you wish to cancel an order, please notify us as soon as possible after placing your order. Orders scheduled for same-day or next-day delivery may not be eligible for cancellation once they are being prepared or have been dispatched. For orders with delivery dates further in advance, you may cancel up to 24 hours before your specified delivery date. Cancellations requested within this notice period will be refunded in full via the original payment method.
3.2 Amendments and Changes
Should you wish to make changes to your order (such as the delivery address, date, or personalised message), please contact us as soon as possible. We will make every reasonable effort to accommodate amendments, but once your flowers have been prepared or dispatched, changes may no longer be possible.
3.3 Non-Delivery and Redelivery
In the event that delivery cannot be completed due to incorrect address details provided by the customer, or where there is no recipient available to accept the flowers, we reserve the right to charge additional fees for redelivery or, at our discretion, to leave the flowers in a safe location or with a neighbour. Non-delivery caused by circumstances outside our control (such as adverse weather or road closures) will be communicated promptly, and a redelivery or full refund arranged where appropriate.
4.1 Quality Guarantee
Florist Kensal Green is committed to delivering the highest quality flowers and arrangements to all customers throughout Kensal Green and the surrounding areas. If for any reason you are not satisfied with the delivered product, please contact us within 24 hours of receipt, providing detailed information and photographs where possible. We will investigate your complaint and at our discretion, offer a replacement, partial refund, or full refund as appropriate.
4.2 Limitations of Liability
While we take exceptional care with every order, Florist Kensal Green shall not be liable for any indirect loss, consequential loss, loss of profit, or any damages arising from use of our website or delivery services. Our maximum liability for any claim arising from an order, whether in contract, tort, or otherwise, is limited to the value of the order in question.
4.3 Events Beyond Our Control
We are not responsible for delays or failures in delivery arising from causes beyond our reasonable control, such as interruptions to supply chains, natural disasters, weather conditions, or unforeseen events. In these circumstances, we will take all reasonable steps to notify you and seek to minimise disruption to your delivery.
Flowers are a natural product, and their longevity depends on various factors including heat, light, and care provided once delivered. We enclose flower care instructions with all deliveries. After delivery, we cannot accept liability for diminished vase life or damage resulting from incorrect care or handling on the part of the recipient.
You may include a personal message with your flower delivery. We reserve the right to refuse to transmit any message that we, in our sole discretion, deem to be inappropriate, offensive, or in breach of applicable laws. Additional gifts, such as vases or chocolates, are subject to seasonal availability and may be substituted as required. Any food gifts included are provided for consumption at the recipient’s own risk, and allergen inquiries should be made prior to purchase if necessary.
All images, product descriptions, and content displayed on our website are the property of Florist Kensal Green or used with permission. Reproduction, distribution, or use of any materials without our express written consent is strictly prohibited.
From time to time, Florist Kensal Green may offer promotional offers and discount codes for flower delivery across Kensal Green. All such offers are subject to availability and specific terms, including expiry dates and area restrictions. Discount codes must be entered at checkout and cannot be applied retrospectively or used in conjunction with other offers, unless specified.
Florist Kensal Green is committed to protecting your privacy and handling your data responsibly. Any information you provide when placing an order will be used solely for the purpose of fulfilling that order, as well as for customer service and (where opted-in) marketing communications. We will not sell your information to third parties. For further details, please refer to our comprehensive Privacy Policy available on our website.
These Terms and Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Kensal Green each irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from these Terms.
11.1 Amendments to Terms
We reserve the right to update or amend these Terms and Conditions as required, with or without notice. The latest version will always be available on our website and becomes effective immediately upon posting. It remains your responsibility to review these Terms periodically before placing orders.
11.2 Severability
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, such provision shall be deemed severed from the remainder, which shall remain valid and enforceable.
11.3 Assignment
We may assign or transfer our rights and obligations under these Terms and Conditions in whole or in part at any time without advance notification. You may not assign any of your rights under these Terms without our prior written consent.
If you have any queries about your order or these Terms and Conditions, please refer to our customer support section on the website. We aim to deliver first-class flower delivery and customer service to residents of Kensal Green and neighbouring areas, and your feedback is always welcome to help us improve.
Note: These terms and conditions apply specifically to all flower delivery orders placed with Florist Kensal Green, across Kensal Green and the surrounding communities. Thank you for choosing local and supporting your neighbourhood florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
