At Florist Kensal Green, we are committed to delivering quality floral arrangements that delight every customer. As a trusted local Kensal Green florist serving households and businesses in the area, we back every order with our Fresh Flowers Guarantee. We want you to feel confident ordering from us, knowing you will always receive the best flowers, every time.
We guarantee that all our arrangements are composed of fresh, high-quality flowers. Each bouquet is carefully prepared to ensure it arrives at your door in peak condition. Should you receive a floral arrangement that does not meet our freshness promise, please contact us within 48 hours of delivery. We ask that you provide images of the flowers as received so we can swiftly investigate and resolve any concerns.
If your flowers arrive damaged or not as described, we sincerely apologise for the inconvenience. To help us expedite your claim, please notify us within 24 hours of receiving your delivery. Attach clear photographs that show the damage or any fault. Our team will review your request as a priority to ensure a satisfactory resolution, whether that be a full refund or replacement bouquet.
Our flowers are guaranteed to be fresh on delivery and to remain so for at least 5 days, provided they are cared for as recommended upon arrival. Should you experience premature wilting or any issues with flower longevity within this window, please get in touch promptly, including photos and details of the care provided. Our florists may offer tips for revitalising your arrangement, and if the flowers do not recover, we will issue a suitable replacement or refund depending on the situation.
Subject to the circumstances, we offer two primary compensation options:
In certain cases, we may offer a customised solution to ensure your satisfaction. Each concern is handled personally by our local Kensal Green team, ensuring quick and considerate resolutions every time.
Your experience with Florist Kensal Green matters. If you wish to make a complaint about a product or service, please contact us with your order details and a clear description of the issue. Our dedicated team investigates every complaint thoroughly. We aim to respond within one working day and will work closely with you to achieve an amicable solution. Whether it is a concern about delivery, freshness, or service, your feedback helps us maintain our local reputation for excellence.
Florist Kensal Green is proud to be a trusted local florist, relied upon by our friends and neighbours throughout Kensal Green. Your trust and satisfaction are at the heart of everything we do, and our returns, refunds, and complaints policies are designed to reflect that commitment. We thank you for supporting local – and for letting us brighten your day with the finest fresh flowers, every time.
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